Neste post vou mostrar como poderemos efectuar o upgrade da versão 3.5.0 para 4.0.0 do Skyline Health Diagnostics.
Conforme escrevi no meu post anterior, esta nova versão que teve o GA a 15/06/2023, traz novas funcionalidades e eu quero poder usar algumas dessas funcionalidades ou todas mesmo.
No meu laboratório em casa, foi muito simples de completar o upgrade com sucesso, partilho abaixo os passos efectuados:
Efectuar login na UI:
Após o login consegui verificar que tenho updates pendentes conforme nos mostra a imagem abaixo
Navegar até a tab ‘SETTINGS’, depois clicar em ‘Upgrade & History’ e clicar em ‘Download Updates’
De seguida poderemos confirmar que o download esta a ser efectuado,
Após o download dos updates a UI mostra-nos a mensagem ‘Successfully downloaded version 4.0.0. Will be installed on next OS Restart’
Efectuar reinicio ao SO da appliance e esperar cerca de 10m para que seja efectuado o update e arranquem todos os serviços (Se nos tentarmos efectuar login antes do tempo que vos indiquei, poderemos encontrar o erro abaixo
Após os serviços estarem disponíveis,
Efectuar login na UI
E verificar que o update esta feito com sucesso,
Poderemos verificar no histórico igualmente o sucesso do update e informação mais detalhada,
Espero ter ajudado! 😊
ENG
In this post i will show you how we can do the update from 3.5.0 to 4.0.0 version of Skyline Health Diagnostics solution.
Like I have already wrote on my previous post, this new version on Skyline Health Diagnostics that had its GA on 15/06/2023, have new functionalities and I do want to use some or all.
In my home lab, it was a very straight forward process to complete the update with success, please see above all the steps:
Login in the UI:
After the login i could verify that I have new updates, like we can see in the image below:
Navigate to the tab ‘SETTINGS’, then click in ‘Upgrade & History’ and then click in ‘Download Updates’
After we click in ‘Download Updates’ we can see that the download is in progress,
After the download the UI will show the message ‘Successfully downloaded version 4.0.0. Will be installed on next OS Restart’
After reboot wait more or less 10m (if you try to login its normal that you will get the error above)
Because the appliance is starting services, just wait 😊
login in the UI
And verify that the update was done with success,
We could see in ‘Upgrade & History’ its success and more detailed information, like the status, description, time taken, source and target versions, etc:
A soluçāo VMware Skyline Health Diagnostics 4.0 esta disponível desde 15/06/2023 e tem imensas melhorias, descritas abaixo:
More than 2000+ signatures included to quickly identify the roadblocks and issues within the environment on day 2 operations. These signatures are based on top SRs reported to Global Support relating to both product and environmental issues.
Profile-based diagnostics and health checks.
VMware Horizon & SD-WAN product support from SHD 4.0.
VMware Cloud Foundation upgrade assessment.
Fully supported APIs to perform tasks on SHD.
Upgrade option with SHD 4.0.
Deploy and manage SHD via a single pane of glass. (with vCenter 8 U1 onwards)
VMware Skyline Health Diagnostics 4.0 is available from 15/06/2023 with great enhancements such as:
More than 2000+ signatures included to quickly identify the roadblocks and issues within the environment on day 2 operations. These signatures are based on top SRs reported to Global Support relating to both product and environmental issues.
Profile-based diagnostics and health checks.
VMware Horizon & SD-WAN product support from SHD 4.0.
VMware Cloud Foundation upgrade assessment.
Fully supported APIs to perform tasks on SHD.
Upgrade option with SHD 4.0.
Deploy and manage SHD via a single pane of glass. (with vCenter 8 U1 onwards)
Como mencionado acima, a aplicação do programa vExpert da VMware está disponível até ao próximo dia 27 de Janeiro, sendo que os resultados serão partilhados por volta do dia 17 de Fevereiro. Para podermos efectuar a aplicação deixo abaixo o portal para o efeito,
Para quem ainda tem algumas dúvidas sobre este programa, partilho abaixo toda a informação do mesmo e também uma sessao pública que irá acontecer dia 11 de Janeiro pelas 9h (PST), pelo que podem efectuar o registo na sessão zoom,
As mentioned above in the subject VMware vExpert Program will be open until January 27th and the results will be made public around February 17th. To apply to the program, please use the link below,
For those who have some questions or doubts about the program, feel free to open the link below that contains all information and even a Q&A Zoom session that is scheduled to January 11th at 9am (PST),
Muitas perguntas surgiram ate ao momento sobre ‘onde posso encontrar o vCenter Converter?’ ou ‘O que e que aconteceu com o vCenter Converter?’ Como sabem a ultima versāo foi a 6.2.0.1 a 22/05/2018 e removido no inicio de Fevereiro de 2022 por nao cumprir os altos padroes de segurança e estabilidade da VMware.
Bem tenho que vos informar que neste momento a ser preparado um formulário para o Programa Beta da versāo Beta do novo vCenter Converter, para poderem usar e dar feedback, com propostas de melhoria, novas funcionalidades, etc. Assim que dísponivel faço update a este post! Nao existem ainda muitas informacões mas para seguirem as existentes e disponíveis até ao momento sigam o post abaixo,
Como mencionei, aqui esta a informacao de como ter acesso a versao Beta do vCenter Converter: Se ja tem acesso a Comunidade Beta apenas terá de aceder aqui –> vCenter Convert Beta Community se ainda nāo é membro, terá de se registrar enviando um email para vc-converter-beta@vmware.com e em resposta receberá um link para efectuar o registo e fazer o download do vCenter Converter.
Abaixo seguem algumas das release notes desta versāo Beta:
You cannot upgrade to VMware vCenter Converter Standalone 6.3.0 from previous versions. If you have a previous version of Converter Standalone installed, uninstall it and then install Converter Standalone 6.3.0
You can install Converter on:
Windows Server 2012 (64-bit
Windows 8.1 (32-bit and 64-bit)
Windows Server 2012 R2 (64-bit)
Windows 10 (32-bit and 64-bit)
Windows Server 2016 (64-bit)
Windows Server 2019 (64-bit)
Windows 11 (64-bit)
Windows Server 2022 (64-bit)
VMware Converter Standalone can convert offline virtual machines from the following Hyper-V servers:
Windows Server 2012 (64-bit)
Windows Server 2012 R2 (64-bit)
Windows 10 (64-bit)
Windows Server 2016 (64-bit)
Windows Server 2019 (64-bit)
Windows 11 (64-bit)
Windows Server 2022 (64-bit)
VMware Converter Standalone can convert offline virtual machines from the following VMware products and versions:
Many questions came about ‘Where can i find vCenter Converter? or ‘Whats going on with vCenter Converter?’ Has you may already know the last version was 6.2.0.1 released in 22/05/2018 and removed in February 2022 because it does not comply with VMware’s high standards for security and stability.
Well let me inform you that at the moment its being prepared a sign-up form for Beta program for vCenter Converter, the feedback will be valued by the product team to enhance the product. As soon as i get more information on this i will update this post! There is not a lot of information at the moment but the existing you may follow in the link bellow,
Has mentioned before, here you have the information on how to access to vCenter Converter Beta version: If you already have access to Beta Community you just have to click here –> vCenter Convert Beta Community If you are not yet a member you need to send an email to vc-converter-beta@vmware.com and you will get back a link register and download vCenter Converter.
Please see above some of the release notes in this Beta version:
You cannot upgrade to VMware vCenter Converter Standalone 6.3.0 from previous versions. If you have a previous version of Converter Standalone installed, uninstall it and then install Converter Standalone 6.3.0
You can install Converter on:
Windows Server 2012 (64-bit
Windows 8.1 (32-bit and 64-bit)
Windows Server 2012 R2 (64-bit)
Windows 10 (32-bit and 64-bit)
Windows Server 2016 (64-bit)
Windows Server 2019 (64-bit)
Windows 11 (64-bit)
Windows Server 2022 (64-bit)
VMware Converter Standalone can convert offline virtual machines from the following Hyper-V servers:
Windows Server 2012 (64-bit)
Windows Server 2012 R2 (64-bit)
Windows 10 (64-bit)
Windows Server 2016 (64-bit)
Windows Server 2019 (64-bit)
Windows 11 (64-bit)
Windows Server 2022 (64-bit)
VMware Converter Standalone can convert offline virtual machines from the following VMware products and versions:
“We strongly recommend updating your Skyline Collector to v3.2 to take advantage of all the new features, as well as upcoming features in subsequent releases. If you have the Auto-Upgrade feature enabled, note that we have detected an issue with Auto-Upgrade when running Skyline Collector version 3.1.0.0. Any Skyline Collector running v3.1.0.0 will not perform automatic upgrade to v3.2. We have identified a resolution for the issue in KB89230. Manual upgrades will complete without incident, and all Skyline Collector versions before and future versions we release after v.3.1.0.0 are not impacted by this issue and should auto upgrade as expected. All your Collectors must be on v3.0 or above to access Skyline Advisor Pro, which is smarter, easier and 12X faster than Skyline Advisor”
Os upgrades que fiz foram executados sem nenhum problema e o processo parece-me bastante intuitivo, contudo deixo aqui alguns prints de como executar o mesmo:
1 – Login na UI do Collector
Assim que fizerem login, vāo verificar uma barra de cor laranja com a opcāo para o upgrade,
2 – Clicar em ‘UPGRADE’
3 – Aceitar o EULA, (Clicar em ‘AGREE’)
4 – Clicar “UPGRADE”
Depois poderemos ver o upgrade a ser executado, vai levar cerca de 5 a 10 minutos
Quando terminar o processo, teremos de efectuar novamente o login, esperar cerca de 15 minutos para que possamos ver todos os produtos adicionados em comunicaçāo como será o seu estado normal.
E é tudo , espero que vos ajude!
EN
With this post i would like to recommend the Skyline Collector upgrade to 3.2 version
Please check all new enhancements and functions in newest version in the link below,
“We strongly recommend updating your Skyline Collector to v3.2 to take advantage of all the new features, as well as upcoming features in subsequent releases. If you have the Auto-Upgrade feature enabled, note that we have detected an issue with Auto-Upgrade when running Skyline Collector version 3.1.0.0. Any Skyline Collector running v3.1.0.0 will not perform automatic upgrade to v3.2. We have identified a resolution for the issue in KB89230. Manual upgrades will complete without incident, and all Skyline Collector versions before and future versions we release after v.3.1.0.0 are not impacted by this issue and should auto upgrade as expected. All your Collectors must be on v3.0 or above to access Skyline Advisor Pro, which is smarter, easier and 12X faster than Skyline Advisor”
I have already done it in 2 of my customers without any issue, it’s a very straight forward upgrade. Allow me to help you with that showing you how it is done:
1 – Login in Collectors UI
You will see the upgrade orange bar option for upgrade like above,
2 – Click on ‘UPGRADE’
3 – Accept the ELA, (Click ‘AGREE’)
4 – Click “UPGRADE”
Then we will see the upgrade taking place, (5/10 minutes)
When it finishes you have to login again and wait more or less 15 minutes for all collectors and endpoints to start communicating as usual.
As candidaturas para o programa vExpert 2022 da VMware está aberto, pelo que é mais uma excelente oportunidade para que todos os experts se candidatem a fazer parte desta comunidade fantástica!. As candidaturas são admitidas até dia 14 de Janeiro de 2022 e serão divulgadas as listas a 18 de Fevereiro de 2022. (Conforme informação no blog vExpert)
Poderão ver todas as informações para esta candidatura em,
Qualquer dúvida ou ajuda digam para vos encaminhar da melhor forma possível a obterem este reconhecimento!
EN
VMware vExpert 2022 application program has already started, so it’s another great opportunity for all experts to apply and become part of this great community. Applications are accepted until January 14th 2022 and will be published as final lists around March 18th 2022. (According to information on vExpert blog)
You will be able to see all the information for this application in,
Baseado em sintomas, VMware Skyline Health Diagnostics oferece os passos para correcção ou ou dá-nos o artigo KB para solucionar determinado problema.
O modelo de ‘self-service’ reduz o tempo na obtenção de recomendações para resolver um determinado problema.
Acesso a recomendações mais céleres e consequente correção ajuda a ter a infraestrutura online por mais tempo e com menos indisponibilidade de serviço.
Hoje o intuito é partilhar que no dia 1 de Dezembro 2021 a VMware disponibilizou a versão 3.0 que vem com algumas melhorias, as quais descrevo abaixo,
What’s New in 3.0.0, November 2021 Release
Scheduled Tasks
Scheduler feature can be used to run periodic health checks on VMware vCenter/vSAN Server or VMware Cloud Foundation instances.
Added Support for External User using VMware vCenter Server as an authentication provider
You can configure Skyline Health Diagnostics to allow access to any accounts that have permissions on any vCenter Servers.
This allows you to indirectly use Active Directory/LDAP based user authentication using vCenter as Authentication Proxy.
Executing vCenter Health Checks from Scheduler and Diagnostic workflow
You can run basic health check of VMware vCenter Server as part of diagnostics workflow or as a scheduled workflow.
Certificate expiry, Disk space, service status and resource usage can be periodically checked using this feature.
Added VCG Compatibility Checks as a new category
You can run Hardware Compatibility checks for ESXi server using new “VCG Check Plugins” category.
This option collects just enough data using a light weigh API based data to run VCG compatibility
Added Offline Diagnostics Support for VMware Cloud Foundation log bundles
You can now upload Support Bundles (collected using SOS utility) from VMware Cloud Foundation instances to run diagnostics
Usability Improvements
“Skip SSL Verification” option has been removed favoring “Trust on First Use” implementations. Prior to this release, UI had option to Skip SSL Certificate verification when connecting to HTPS targets. With this release, this option has been removed. Instead, user has to explicitly trust the targets on first connect attempt.
Enhanced VCG Update method
VCG update no longer downloads the updates from VMware VCG Site. Instead consumes the VCG updates from SHD Update Repository (shd-download.vmware.com)
Enhanced VMware Cloud Foundation health checks
Health data collection is now direct from Cloud Foundation components instead of going via SOS.
Health report is enhanced to show reports in domain and global context.
VMware Cloud Foundation health report follows severities with label “Red, Yellow, Green, Gray”
RED – Critical
YELLOW – Warning
GREEN – Healthy
GRAY – Unknow or data could not be collected
Cloud Foundation health check can also be scheduled with new schedule job capability.
Migration based Upgrade Support
Users can now deploy new SHD appliance with option to migrate data from an existing SHD appliance running version 2.5.0 or above
This feature will allow you to move away from legacy ISO based in a VM SHD installations
You can use of this feature to get the latest patches/fixes for the Photon OS running in SHD appliance.
Software Update
NGINX server has been updated to nginx-1.16.1-4.ph3. This update addresses CVE-2021-23017
Default SSHD configuration changes
SSH Server on SHD appliance only supports strong Ciphers and hashing algorithms.
Only AES 128/192/256 bit ctr/gcm based Ciphers are now supported by SSH Server
Based on symptoms, VMware Skyline Health Diagnostics provides a Knowledge Base article or remediation steps to resolve the issue.
Self-service improves the time to get the recommendations to resolve the issue.
Quick recommendation/remediation helps to get the infrastructure back from failure and ensures that the business runs with a less disruption.
So, today i am sharing that on 1st December 2021 VMware have made available the 3.0 version of VMware Skyline Health Diagnostics Which comes with a few enhancements described above,
What’s New in 3.0.0, November 2021 Release
Scheduled Tasks
Scheduler feature can be used to run periodic health checks on VMware vCenter/vSAN Server or VMware Cloud Foundation instances.
Added Support for External User using VMware vCenter Server as an authentication provider
You can configure Skyline Health Diagnostics to allow access to any accounts that have permissions on any vCenter Servers.
This allows you to indirectly use Active Directory/LDAP based user authentication using vCenter as Authentication Proxy.
Executing vCenter Health Checks from Scheduler and Diagnostic workflow
You can run basic health check of VMware vCenter Server as part of diagnostics workflow or as a scheduled workflow.
Certificate expiry, Disk space, service status and resource usage can be periodically checked using this feature.
Added VCG Compatibility Checks as a new category
You can run Hardware Compatibility checks for ESXi server using new “VCG Check Plugins” category.
This option collects just enough data using a light weigh API based data to run VCG compatibility
Added Offline Diagnostics Support for VMware Cloud Foundation log bundles
You can now upload Support Bundles (collected using SOS utility) from VMware Cloud Foundation instances to run diagnostics
Usability Improvements
“Skip SSL Verification” option has been removed favoring “Trust on First Use” implementations. Prior to this release, UI had option to Skip SSL Certificate verification when connecting to HTPS targets. With this release, this option has been removed. Instead, user has to explicitly trust the targets on first connect attempt.
Enhanced VCG Update method
VCG update no longer downloads the updates from VMware VCG Site. Instead consumes the VCG updates from SHD Update Repository (shd-download.vmware.com)
Enhanced VMware Cloud Foundation health checks
Health data collection is now direct from Cloud Foundation components instead of going via SOS.
Health report is enhanced to show reports in domain and global context.
VMware Cloud Foundation health report follows severities with label “Red, Yellow, Green, Gray”
RED – Critical
YELLOW – Warning
GREEN – Healthy
GRAY – Unknow or data could not be collected
Cloud Foundation health check can also be scheduled with new schedule job capability.
Migration based Upgrade Support
Users can now deploy new SHD appliance with option to migrate data from an existing SHD appliance running version 2.5.0 or above
This feature will allow you to move away from legacy ISO based in a VM SHD installations
You can use of this feature to get the latest patches/fixes for the Photon OS running in SHD appliance.
Software Update
NGINX server has been updated to nginx-1.16.1-4.ph3. This update addresses CVE-2021-23017
Default SSHD configuration changes
SSH Server on SHD appliance only supports strong Ciphers and hashing algorithms.
Only AES 128/192/256 bit ctr/gcm based Ciphers are now supported by SSH Server
New Plugins Added
vSphere: 63
vSAN: 20
VMware Cloud Foundation: 71
To access the release notes please use the link bellow,
Tenho a certeza que já se depararam algumas duvidas sobre o fim e tipo de suporte de determinado produto da VMware, pois bem segue abaixo uma dica para não nos perdermos com as datas: (poderemos fazer download da informação em csv ou pdf ou ate mesmo imprimir se necessário)
Nesta imagem podem ver que fiz um filtro na coluna ‘End Of General Support’ para verificar os produtos que chegam ao término deste tipo de suporte dentro de 6 meses.
Poderemos sempre verificar a data de actualização desta informação no canto superior direito.
EN
I am sure that at some point in time you already had some doubts about type and support dates for some VMware Product, well above you have the link where you can verify each and every date of support for any VMware Product (we may download this information in different formats, csv or pdf or even print it if necessary)
In this image you can see that a filter was made in the ‘End Of General Support’ column to verify the products that are reaching this type of support within 6 months.
Also good to verify is the information update date in the top right corner.
Enquanto crio o meu laboratório em casa VMware vSphere 7, vão aparecendo erros e warnings e hoje vou tentar descrever como ultrapassei este específico referente aos core dumps do ESXi (host). Existe uma forma de suprimir este warning, que é alterar o valor de uma determinada ‘advance setting’ chamada UserVars.SupperssCoredumpWarning, directamente no ESXi (Cliente do host) ou na UI do vCenter. Atenção que esta supressão é usada no meu laboratório e não recomendo de todo efectuar esta alteração em Produção onde deverão seguir o kb2004299 ou até mesmo abrir um pedido no Suporte da VMware, se for o caso. Recordo que a partição dos core dumps é onde são guardadas as informações de um possível purple screen num caso de uma falha de um ESXi.
Vejam baixo como suprimi no meu laboratório:
A mensagem de erro:
Os passos para alterar:
Parte 1/2
Parte 2/2
Depois de alterado o valor de ‘0’ para ‘1’, o alarme desaparece.
Em alternativa pode ser usado num vCenter o seguinte comando (todos os ESXi’s vão suprimir o warning, sem ser necessário um restart):
While i am creating my home lab with VMware vSphere 7 some errors and warnings are popping up and today I will try to show how i overcome this one specifically to core dumps on ESXi (hots). There is a way to suppress this warning, we need to change the value of a certain ’advance system setting’ called UserVars.SupperssCoredumpWarning, we can do this from ESXi (host client) or from the vCenter UI. Please be advise that i use this configuration in my homelab and this is not recommended to use in production environment where you have to follow VMware’s kb2004299, or open SR with VMware’s Support if that’s the case. Remember that core dumps partition is used to capture the output of a purple diagnostic screen in the event of an ESXi host failure.
See bellow how i suppress the warning in my homelab:
Error message:
Steps to change:
part 1/2
part 2/2
After we change the value from ‘0’ to ‘1’ the warning will dissapear.
As an alternative you can also use the following command to a certain vCenter (to all ESXi’s), no reboot needed.
Vou partilhar um pouco do que é e do que sei para já de um software extremamente útil, que nos pode ajudar no dia-a-dia na gestão de infraestrutura VMware. O software Skyline Health Diagnostics é uma plataforma reactiva de diagnóstico self-service. O software ajuda-nos a detectar possíveis issues/incompatibilidades e oferece soluções de produtos vSphere e vSAN (para já). Oferece recomendações na forma de um artigo da Knowledge Base da VMware ou procedimento para corrigir problemas, com base nos logs recolhidos.
Simplificando um pouco, não é mais que uma appliance (a partir da versão 2.0.5 já poderemos ter uma OVA para instalação ao invés das versões anteriores em que teríamos de instalar o SO e depois a APP) instalada na nossa infraestrutura.
De referir que esta ferramenta da VMware é até ao momento gratuita.
Benefícios a ter em conta:
– Baseado em sintomas o SHD dá-nos um kb ou passos para remediação para resolver o problema
– Sendo um self-service software tende a reduzir o tempo para acedermos a informação que poderá resolver o problema
– Rápidas recomendações ajudam-nos a ter a infraestrutura remediada de falhas e ajuda-nos a assegurar que o serviço é executado com menos interrupções
Fiz o processo de instalação no meu lab no qual vos passo a minha experiência passo a passo,
Iniciar o deploy da appliance –> next
2 – Criar o nome da VM –> next
3 – Selecionar o datastore –> next
4 – Aceitar o license agreements –> next
5 – Escolher a rede –> next
6 – Definições adicionais –> next
7 – Revisão da configuração –>Finish
Após ser efectuado o deploy da appliance pode existir 2 cenários, um em que correu bem e temos acesso a UI ou não correu bem porque existe um problema identificado que poderá causar a indisponibilização da UI ou até mesmo pingar o IP da appliance.
Para resolver o problema acima mencionado, seguir o procedimento abaixo:
Existem 2 formas de analise de Logs: Online e Offline (ver abaixo como proceder a cada uma)
Modo Online:
Neste modo teremos de ter conecção a infraestrutura (vCenter/ESXi) e internet.
Efectuar login no vCenter ou ESXi –> Check Connection –> Run Diagnostics
Selecionar no inventário os objectos –> Validate
Os passos, gerar, download, export, validação dos logs e consequente análise iniciam um após outro por esta ordem,
Esperar que todos os passos terminem e poderemos gravar, ou apenas ver o relatório gerado,
Modo Offline:
Neste modo como existe ligação a infraestrutura (vCenter/ESXi), teremos de efectuar a recolha dos logs manualmente e efectuar o upload para a app, através ‘escolher ficheiro’. Após este upload, o resultado dos report são os mesmos.
Aspecto de um exemplo de report,
Para alem dos reports, temos algumas configurações adicionais que poderemos efectuar, tais como as que descrevo abaixo como:
Upgrade and History: Onde se poderá efectuar o upgrade da appliance e da VCG (VMware Compatibility Guide) e datas de upgrade:
Customer Experience: Onde poderemos ver o status de comunicação da internet, o estado do programa CEIP e ver dado do programa CEIP
User Management: Onde se poderá por criar/editar os users locais
Reset Password: Onde poderemos alterar as passwords locais
Proxy Settings: Onde se configura o acesso a internet
Help & Support: onde poderemos ter ajuda do suporte da VMware para esta app
About: informação sobre a versão, uptime e espaço em disco do producto
Para saberem mais informação sobre o produto deixo abaixo o link da VMware,
I will share a little of what think it is and what I know of an extremely useful software that can help us in the day-to-day management of VMware infrastructure. Skyline Health Diagnostics software is a self-service reactive diagnostic platform. The software helps us to detect possible issues / incompatibilities and offers solutions for vSphere and vSAN products (for now). It offers recommendations in the form of a VMware Knowledge Base article or procedure for fixing problems, based on collected logs.
To simplify as mutch as i can, it is nothing more than an appliance (and as of version 2.0.5 we will already be able to have an OVA for installation instead of the previous versions where we would have to install the OS and then the APP) installed in our infraestruture.
It should be noted that this tool from VMware is free so far.
Beneficts:
– Based on symptoms, SHD gives us a kb or steps to remedy the problem
– Being a self-service software, it reduces the time to access information that can help us solve the problem
– Quick recommendations help us have the infrastructure remedied for failures and help us ensure that the service runs with less disruption
I did the installation process in my lab in which i am passing above my experience step by step,
Start the appliance deploy –> next
2 – Name the VM –> next
3 – Select the datastore –> next
4 – Accept license agreements –> next
5 – Select network –> next
6 – Additional Settings –> next
7 – Configuration resume –> Finish
After the appliance has been deployed there may be 2 scenarios, one in which it went well and we have access to the UI through the IP addr or it did not go well because there is an identified problem that could cause the UI to become unavailable or even ping the appliance’s IP.
To solve the problem mentioned above, follow the procedure below:
If its ok, we will have access to UI through ip addr
8 – Use ‘shd-admin’ user –> Login
9 – End user License agreement –> next
10 – Accept CEIP –> Finish
11 – Default page
There are 2 ways of analyzing Logs: Online and Offline mode(see below how to proceed each one)
Online mode:
In this mode we will have to have connection to the infrastructure (vCenter / ESXi) and internet.
login vCenter or ESXi –> Check Connection –> Run Diagnostics
Select the inventory objects –> Validate
The steps generate, download, export, validate the logs and consequent analysis start one after another by that order,
Wait for all the steps to finish and we will be able to record, or just see the generated report,
Offline mode:
In this way as there is a connection to the infrastructure (vCenter / ESXi), we will have to collect the logs manually and upload them to the app, through ‘choose file’. After this upload, the results of the reports are the same.
Report Example above,
In addition to the reports, we have some additional configurations that we can make, such as the ones I describe below as:
Upgrade and History: Where you can upgrade the appliance and the VCG (VMware Compatibility Guide) and see upgrade dates:
Customer Experience: See the internet communication status, the state of the CEIP program and see data from the CEIP program
User Management: Create/Edit local users
Reset Password: Change passwords
Proxy Settings: Internet access
Help & Support: VMware Support for the app
About: Versioning information, uptime and disk space
To know more about the product please visit VMware product site,
